SHIPPING AND RETURNS
*update for Covid19:In order to make your shopping experience as worry-free as possible, we would like you to know that:
- We are currently offering free shipping on all domestic orders (use code HOMEBODY) at checkout.
- Due to the extra precautions we are currently taking, our processing of orders and returns is taking a little longer. Our delivery options are limited to standard USPS shipping.
- We have extended our online return policy to 30 days from the time the package is received. We are accepting online returns via USPS only.
All standard shipping orders are sent out via USPS priority mail within 5 business days of the order being placed. Listed shipping transit times are calculated only once the order is shipped. Once the order is shipped, the customer will receive an email with a tracking number. Please allow up to 24 hours for the tracking to update.
All international purchases will be shipped out within 5 business days of the order being placed. International packages generally arrive within 14-28 business days of being shipped. Once the order is shipped, the customer will receive an email with a tracking number. All custom duties, taxes and fees are the sole responsibility of the customer. Please contact a local post office for further information concerning custom duties or fees. Please note: Delays may occur due to customs and inspection.
We hope you love your NR purchase as much as we do, but if not, here's what to do.
Returns Policy: Novella Royale will gladly accept returns and exchanges on full price merchandise upon the following conditions:
- Merchandise is unworn, unwashed, and in the original condition as purchased
Merchandise must be sent back to us for return within 30 days of receiving your order
Exchanges: The quickest way to exchange is by placing a new order for the style you'd like, then send back the original item for a refund. If you'd prefer an even exchange, please reach out to us at firstname.lastname@example.org and we will assist you from there.
ALL SALE ITEMS ARE FINAL SALE. RETURNS ON DISCOUNTED ITEMS WILL BE NOT BE ACCEPTED.
How to return online orders:
- Complete the return portion of your packing slip (or confirmation order email) and send back to us with your merchandise
- Mail to:
Novella Royale: Returns Dept
1100 N El Camino Real
San Clemente, CA 92672
- Return shipping is the customer's responsibility. Novella Royale will not be held responsible for any lost or damaged returned packages. We recommend keeping a record of your tracking number.
- Please allow up to 10 days for the return to be processed once received back to us. You will receive an email once the return has been processed.
- Refunds will be processed via the original form of payment.
- Shipping costs will not be refunded
- Please join us in our efforts to reduce waste and send your return in its original packaging
Email us at email@example.com if you have any questions regarding our return process.