SHIPPING AND RETURNS
*update for Covid19*In order to make your shopping experience as worry-free as possible, we would like you to know that:
- We are currently offering free shipping on all domestic orders over $50 (use code HOMEBODY) at checkout.
- Due to the extra precautions we are currently taking, our processing of orders and returns is taking a little longer. Our delivery options are limited to standard USPS shipping.
- We have extended our online return policy to 30 days from the time the package is received. We are accepting online returns via USPS only.
- All standard shipping orders are sent out via USPS priority mail within 5 business days of the order being placed. Listed shipping transit times are calculated only once the order is shipped. Once the order is shipped, an email with a tracking number will be provided. Please allow up to 24 hours for the tracking to update.
- All international purchases will be shipped out within 5 business days of the order being placed. International packages generally arrive within 14-28 business days of being shipped. Once the order is shipped, the customer will receive an email with a tracking number. All custom duties, taxes, VATs, and fees are the sole responsibility of the customer. Please contact a local post office for further information concerning custom duties, vats, or fees. Please note: Delays may occur due to customs and inspection.
Return PolicyNovella Royale will gladly accept returns and exchanges on full price merchandise upon the following conditions:
- Merchandise is unworn, unwashed, and in the original condition as purchased
- Merchandise must be sent back to us for return within 30 days of receiving your order
ExchangesThe quickest way to exchange is by placing a new order for the style you'd like, then send back the original item for a refund. If you'd prefer an even exchange, please reach out to us at email@example.com and we will assist you from there.
How to return online orders:
- Complete the return portion of your packing slip (or confirmation order email) and send back to us with your merchandise
- Mail to:
Novella Royale: Returns Dept
1100 N El Camino Real
San Clemente, CA 92672
- Return shipping is the customer's responsibility.
- For US returns: If you'd like us to send you a return shipping label ($8 will be deducted from your refund), please email us @firstname.lastname@example.org
- Novella Royale will not be held responsible for any lost or damaged returned packages. We recommend keeping a record of your tracking number.
- Please allow up to 10 days for the return to be processed once received back to us. You will receive an email once the return has been processed.
- Refunds will be processed via the original form of payment.
- Shipping costs will not be refunded
- Please join us in our efforts to reduce waste and send your return in its original packaging