return policy: we want you to be happy with your purchase. we accept returns on all full price merchandise within 14 days of the package being delivered. merchandise must be returned in the condition in which it was shipped in order to receive a refund. shipping charges for returns are the customers' responsibility.
exchange policy: if you would like to exchange an item, the best way is to create a new order before requesting a return. this will ensure the item you want is in stock. you are then welcome to return your original order for a refund.
to request a return:
  • please enter your order number in the look up screen below
  • complete and submit the online request form
  • you will receive a confirmation email once your request has been approved
  • please join us in our efforts to reduce waste and send your return in its original packaging
  • returns will be processed within 5-8 business days once we receive your package
questions? email us at returns@novellaroyale.com