RETURNS

We want you to be happy with your purchase. Requests for refunds or exchanges will be accepted for unworn items up to 14 days of receiving your package. Returns and exchanges must be presented in the condition in which it was sent, unworn, undamaged, and accompanied by a Novella Royale RETURN FORM. Please email your form request to returns@novellaroyale.com. Include this form in your return package. Send your returns to the Novella Royale address shown on the return form provided. Packages must be returned prepaid. Novella Royale will not be held responsible for lost returns, tracking numbers are the responsibility of the customer. We do not accept online returns in our store. Please join us in our efforts to reduce waste and send your return in its original packaging. Please be aware of this policy when shopping with us.

 

ALL SALE ITEMS ARE FINAL SALE, NO RETURNS ON DISCOUNTED ITEMS WILL BE ACCEPTED.